Claims Guidance
A steady voice explaining what to do first, what to expect, and how to move forward.
◇Client Services
Report a Claim.
When the unexpected happens, our team is here to guide you through every step of the claims process — explaining what happens next, helping organize the file, and staying involved until it closes.
◇ Immediate Assistance
Need help right now?
If this is an emergency involving injuries, active property damage, or immediate safety concerns, please contact emergency services first.
Once everyone is safe, contact AB Hurley so we can begin assisting with the claims process — reviewing coverage, notifying the carrier, and coordinating next steps on your behalf.
◇ Claim Report
Tell us what happened.
◇ Our Claims Process
From first notice through resolution.
Step 01
Claim Submitted
Your report reaches our claims team the moment you submit — day or night.
Step 02
Advisor Reviews
A claims advocate reviews the details and confirms coverage and next steps with you.
Step 03
Carrier Notified
We report the claim to the carrier promptly and provide the documentation they need.
Step 04
Coverage Reviewed
We review your policy to confirm what applies and explain it to you in plain language.
Step 05
Claim Investigation
The adjuster investigates the loss. We stay engaged, answer questions, and follow up on your behalf.
Step 06
Ongoing Communication
You'll hear from us regularly — clear updates on status, next steps, and what to expect.
Step 07
Resolution
We advocate through settlement and confirm the outcome addresses what you actually needed.
Step 08
Post-Claim Follow-Up
After the claim closes, we review coverage together and adjust the program where it makes sense.
◇ How AB Hurley Helps
What advocacy actually looks like.
Coverage Explanation
Your policy translated into plain language so you understand what applies to your loss.
Ongoing Coordination
We stay engaged, help facilitate communication with the carrier and adjuster, and follow up to support prompt service.
Documentation Assistance
Help gathering, organizing, and submitting the information the claim requires.
Status Updates
Regular communication so you're never left wondering where things stand.
Advocacy Throughout the Process
When questions or disputes arise, we advocate for a fair outcome on your behalf.
Business Recovery Support
Guidance on interim needs, temporary arrangements, and getting operations moving again.
Policy Review After Resolution
Once the claim closes, we review coverage together and adjust anything that should change.
◇ What to Gather
Helpful to have — but don't wait to reach out.
Photos
Images of damaged property, affected areas, and anything relevant to the loss.
Videos
Short videos capturing conditions, damage, or the scene when helpful.
Police Reports
If applicable — theft, auto accidents, vandalism, or any incident involving law enforcement.
Witness Information
Names and contact details for anyone who saw what happened.
Repair Estimates
Written estimates from qualified contractors or repair professionals when available.
Invoices & Receipts
Proof of value for damaged property, and receipts for emergency repairs or replacements.
Contracts
Relevant contracts, leases, or agreements tied to the loss or affected work.
Correspondence
Emails, letters, or messages related to the incident, tenants, vendors, or other parties.
Don't worry if you don't have everything right away. Start the claim with what you have — you can upload additional documents, photos, and estimates as they come in.
◇ Common Questions
Answers when you need them most.
You're not navigating this alone.
AB Hurley stays involved throughout the claims process — guiding, answering questions, coordinating with the carrier, and advocating for you whenever we can.