Request a Certificate of Insurance
Need proof of insurance for a customer, landlord, or project? Submit your request here and we'll issue it promptly.
Request Certificate◇Client Services
Client Services.
Service designed to keep your business moving — and a team that anticipates the next request before it becomes urgent.
◇ Introduction
Service is the work — not an afterthought.
Outstanding service extends well beyond the day a policy is placed. Every renewal, certificate, endorsement, claim, and question is another chance to earn the relationship — and we treat it that way. AB Hurley is committed to thoughtful, forward-looking support throughout the life of every client relationship.
◇ Service Action Center
How can we help today?
Report a Claim
Our team will help guide you through the claims process from beginning to end — with clear steps and consistent updates.
Report a ClaimRequest a Surety Bond
Need a bid bond, performance bond, payment bond, or license bond? Tell us about the project and we'll take it from there.
Request BondPolicy Change Request
Need to add a vehicle, update property information, adjust limits, or request other changes to an existing policy?
Submit RequestSchedule a Coverage Review
Let's review your insurance program together — coverage, limits, exposures, and anything that has changed.
Request ReviewRequest Policy Documents
Need copies of declarations pages, endorsements, ID cards, or full policies for a lender, auditor, or your records? Request them here.
Request DocumentsGeneral Service Request
Need assistance with something else? A member of our team will follow up and route your request to the right advisor.
Contact Our Team◇ What You Can Expect
The standard behind every request.
Communication Without Chasing
Requests are acknowledged and moved forward without delay, and we flag what is coming next so nothing arrives as a surprise.
Dedicated Advisors
You work with the same team over time. They know your business, your history, and how you prefer to work.
Clear Guidance
We explain what we're doing, what to expect next, and what your options are — in language that respects your time.
Proactive Follow-Up
We stay ahead of renewals, certificates, and changes so nothing important slips through the cracks.
Long-Term Partnership
Service isn't a department here. It's the everyday work of an advisory relationship built to last.
Practical Solutions
We work toward answers that fit the situation — not scripted responses that leave you to figure out the rest.
◇ Our Service Process
Six steps from request to resolution.
Step 01
Submit Request
Send your request through the form, by phone, or by email. Include the essentials and we'll ask the rest.
Step 02
Advisor Reviews
Your dedicated advisor reviews the request, checks your account, and confirms next steps internally.
Step 03
We Contact You
We reach out to confirm details, ask any clarifying questions, and share timing you can plan around.
Step 04
Action Taken
We complete the work — certificate, endorsement, bond, claim intake, or coverage change — with care.
Step 05
Confirmation Sent
You receive confirmation in writing with the documents, reference numbers, and anything you may need.
Step 06
Ongoing Support
We stay engaged, note the change on your account, and follow up if anything else may be affected.
◇ Business Hours
How and when to reach us.
Office Hours
- Monday – Friday
- 8:30 AM – 5:30 PM ET
- Closed on major holidays
Phone
- (313) 364-9107
- Client service: service@abhurley.com
- Claims: claims@abhurley.com
- Submissions: submissions@abhurley.com
◇ Frequently Requested Services
Quick links to what clients ask for most.
◇ Why Clients Stay With AB Hurley
Service is the relationship.
Day-to-day service is one of the most quietly important parts of an insurance relationship — but the part clients notice most is the call that comes before they had to make one. It's rarely why a client joins, and almost always why a client stays.
Accessibility
Reach a real advisor who knows your account — not a queue and not a script.
Preparation
Routine requests are handled without delay — and recurring ones, like renewal certificates, are often prepared before you ask.
Communication
Clear, timely updates so you always know where a request stands.
Professionalism
Careful work, careful language, and respect for the details that matter to you.
Consistency
The same standard of service on the tenth request as on the first.
Long-Term Relationships
Clients stay because the service earns it — quietly, over years.
Need something that isn't listed?
No matter the request, our team is here to help. Reach out and a member of the AB Hurley team will follow up and stay with it until it is resolved.