◇Client Services

Request a Policy Change.

Businesses evolve. Your insurance should evolve with them. Submit your requested policy changes and our advisors will review everything carefully.

AB Hurley illustration of an advisor reviewing policy updates with a client across a table.

◇  Introduction

Coverage should keep pace with change.

Insurance should be updated whenever a business or personal situation changes. A new vehicle, a new hire, a new contract, or a renovation can each shift your exposure — and small updates today often prevent major coverage gaps tomorrow.

Whenever something significant changes, let us know. It's easier to update a policy in the moment than to explain a gap after a loss.

◇  Policy Change Request

Tell us what's changing.

◇ Policy & Requested Change

◇ Supporting Information

Time-sensitive changes are prioritized — note the effective date and any deadlines.

◇  Common Policy Changes

The updates clients ask about most.

Commercial Vehicles

Adding or removing vehicles keeps your auto schedule accurate and ensures new units are properly covered from day one.

Property Updates

Renovations, additions, and improvements often change replacement values and coverage requirements.

Business Expansion

New services, contracts, or revenue growth can shift your exposure and warrant updated limits.

Equipment Purchases

New machinery, tools, and technology should be scheduled promptly to avoid gaps in coverage.

Driver Changes

Adding, removing, or updating drivers keeps your auto policy current and helps avoid claim disputes.

Additional Locations

New offices, warehouses, or jobsites need to be added to keep property and liability coverage in force.

Payroll Adjustments

Workers' compensation and general liability premiums often flex with payroll — mid-term updates keep audits clean.

Liability Changes

New contracts, higher revenue, or expanded services may call for higher limits or additional coverage forms.

◇  What Happens Next

From request to confirmation — six steps.

  1. Step 01

    Request Submitted

    Your requested change arrives with our service team the moment you submit the form.

  2. Step 02

    Advisor Review

    A dedicated advisor reviews the request, confirms details, and follows up on anything missing.

  3. Step 03

    Coverage Analysis

    We consider how the change affects the rest of your program — limits, endorsements, and related policies.

  4. Step 04

    Carrier Coordination

    We work directly with the carrier to endorse the policy and process the change accurately.

  5. Step 05

    Policy Updated

    Endorsements are issued, effective dates are confirmed, and your account records are updated.

  6. Step 06

    Confirmation Sent

    You receive written confirmation with updated documents, ID cards, or certificates as needed.

◇  When Should You Contact Us?

A few moments worth a phone call.

Buying a new vehicle.

Hiring employees.

Opening a second location.

Signing a new contract.

Purchasing expensive equipment.

Completing major renovations.

Changing business operations.

Getting married.

Purchasing a home.

Adding a teenage driver.

Not sure whether something warrants a change? Reach out anyway. A quick note keeps us informed, and we'll tell you whether the policy needs to be updated.

◇  Frequently Asked Questions

Answers before you ask.

◇  The AB Hurley Difference

Every change is an advisory moment.

We don't simply process requests. Every change is a chance to review how your program is performing — and sometimes a small requested update reveals a broader opportunity to improve coverage elsewhere.

  1. ◇ 01

    Proactive advice.

    Small changes today often prevent larger coverage issues down the road. We flag what a request may affect — before it becomes a problem.

  2. ◇ 02

    Thoughtful review.

    Every requested change is reviewed against your overall program. A vehicle addition may prompt a look at auto limits; a new location may affect property values.

  3. ◇ 03

    Clear communication.

    You know what was changed, when it took effect, and what documentation was issued. No ambiguity, no guessing.

  4. ◇ 04

    Long-term partnership.

    We track changes over time so your renewal reflects the business you actually operate — not the one you had a year ago.

Keeping your insurance aligned with your business.

Every policy change is an opportunity to ensure coverage continues to match your evolving needs. Our team is ready to help.